How do I pay for my order? Is it secure?

Our checkout process uses PayPal and Intuit Payment Network, two of the most trusted online payment solutions on the web. Because of this, VacServ has all the same securities and payment fraud protection as PayPal and Intuit Payment Network. Before entering any personal credit card information, you will be transferred to PayPal or Intuit secure servers. PayPal and Intuit accepts Visa, Mastercard, Discover, American Express and Diners Club.

Where do we ship from?

Most of our products ship from Spring, Texas. But on occasion some of our products will be shipped from various U.S. locations.

What is our return policy?

Returns accepted within 30 days of purchase date. Electrical, Special Order and Opened items are NOT returnable. There is a 25% Restocking fee on all returns. All items must be returned in brand new condition in original unopened packaging. Kirby Appliance Service LLC must approve all returns. Please contact us for a return authorization before returning any item. We reserve the right to refuse ANY return.

Do you accept orders placed outside of the US?

Sorry, we do not ship internationally at this time. If an order is placed outside of the US, the order will be canceled and your money, minus administration and merchant fees, will be refunded.

How long will it take to receive my order?

Once shipped most orders take anywhere from 2 to 10 business days to arrive.

What if something is wrong with my order?

If you have a problem with your order, please contact us.

Do you offer financing?

Yes, we do offer financing with no credit check. This is an in-house simple fixed rate loan. 20% APR. Must have a valid credit card, debit card or checking account. Payment will be automatically debited. Loan terms are 6 or 12 months. First payment due upon completed services. Must payoff complete loan. No early payoffs. Remaining loan amount plus $75 is due immediately upon default. Unpaid loan amounts will be immediately reported to credit bureaus. ACH authorization form must be signed. Maximum loan amount is $1000. Call for additional details.

What is your DUNS Number?

Our Dun & Bradstreet number is 051799734.

Do you carry any liability insurance?

Yes, we carry a General Liability Policy for our customer's protection.

Do you refund Diagnostic Fees?

Diagnostic fees are non refundable.

Kirby Appliance Service LLC reserves the right to alter any and all aspects of this policy at any time.